at Struggletown Vet Hospital
We look forward to having your fur babies come stay with us here at Struggletown. The health and well-being of our boarding pets is very important to us so it is important that owners read the following information and that the rules and regulations are adhered to.
Accommodation and Boarding Periods
Dogs are housed in indoor runs measuring 2m long x 1m wide. We provide them with trampoline beds and soft bedding to sleep on and the runs and the bedding are changed twice daily. Our kennel facility is fully air conditioned in Summer and heated in Winter.
Due to the size of our runs and for the welfare of both the boarding dogs and our staff, we will no longer be able to board dogs over 15kg but we are happy to recommend more appropriate facilities for larger sized dogs.
We will also be unable to board dogs with a history of aggression or working breed dogs that require exercise beyond our capabilities. If your dog is deemed unfit to board here again due to inappropriate behaviours during its stay with us, you will be notified of this on discharge.
We will not accept dogs to board for more than a four week period. We can provide details of more suitable facilities should you require a longer stay.
It is important that your dog is kept active and socialised during its stay in boarding. To facilitate this, all dogs are given time outside in our courtyard for a period of no less than 30 minutes twice a day. The dogs are matched with other dogs of similar size and temperament but, should your dog have a more solitary nature, please document this on our boarding form or on admittance so that we can exercise your pet on its own.
Please be aware that, due to safety reasons, we are unable to offer to walk the dogs outside the confines of the clinic. If your pet requires to have daily walks, we can refer you on to a more suitable facility.
We provide our boarding dogs with a premium quality dry food twice daily (morning and evening). Should your pet have special dietary needs these can also be accommodated.
If your dog has a wet food diet, please provide enough food for the duration of the stay with clearly marked instructions on how much and when to feed your pet.
Should we require to feed a boarding dog with a wet diet for any reason (eg it won’t eat the dry kibble provided) this will incur an additional cost of $4 per can of premium wet food.
Please be advised that, due to WH&S for our staff, we are unable to provide a raw food diet during your pet’s stay in our facility.
Vaccination and Health Care
UNVACCINATED DOGS CANNOT BOARD AT OUR FACILITY. NO EXCEPTIONS. All dogs with an out of date vaccination status MUST be fully vaccinated with a C5 vaccination AT LEAST two weeks prior to their stay with us.
If your dog has regular up to date vaccinations at Struggletown and it falls due around the time of boarding then we can vaccinate your pet on arrival.
Please ensure your dog’s worm and flea treatment is up to date before their stay. Let us know if you require us to do this by filling out the appropriate section on the boarding form. All dogs coming in to boarding will be administered with a single flea tablet called Capstar on admission to ensure all animals are flea free when entering our facility. This will be at a cost of $7 to the owner.
Drop off and Collection
Boarding drop off and pick up times will be between:- 7.30-9.30am and 4.00-6.30pm Mon to Fri and 9.00-11.00am and 4.00-6.30pm Sat and Sun Please allow yourself 10-15 minutes when you arrive so that the nurses/animal attendants can check your details, go over the boarding form and ask about any special needs you’re pet may have. Please advise at time of boarding if your pet needs any veterinary attention during its stay with us and stipulate this on the boarding form.
Fees and Bookings
Dogs under 10kg $35 per calendar day
Dogs 10-15kg. $39 per calendar day
Public holiday surcharge is double the daily rate (so $70/$78) Peak holiday periods (ie Easter, Christmas and all school holidays) and long weekends will require a non-refundable deposit of $100 to be paid in order to secure and hold the booking. Full payment will be required when your pet is admitted for boarding and any deposit that has been paid will be deducted at this time.
A medication fee of $7 per day will be incurred if your dog requires to be administered medication during its stay. This cost is regardless of how much or how many times the medication is given.
Upon making a booking at our facility, you will be emailed a copy of your dog’s boarding form. Please take time to read, complete and sign this and return it to as soon as possible, documenting any medical or behavioural problems your dog has, any veterinary treatment that may be required, along with proof of vaccination status. Please be advised that the booking will not be confirmed until we are in receipt of this form.
Special Care and Other Important Information
Struggletown reserves the right to refuse admittance to any dog displaying signs of a contagious illness. If your pet develops any signs of being unwell at any times prior to coming in to boarding, it is your responsibility to book it in for a consultation with one of our vets in order to assess health status and suitability for boarding. If your pet is still able to stay with us but will require daily medication, this will incur the additional daily charge of $7 for the duration that the medication needs to be administered. However, should your pet be assessed as unfit for boarding and you are unable to make alternative arrangements for your pet’s care, it MAY be possible to house your pet in our isolation facility, SUBJECT TO AVAILABILITY, at a cost of double the normal daily boarding rate.
In the event that your dog develops any contagious illness during their stay and needs to be transferred to our isolation area, the additional cost of double the daily rate will be incurred by the owner.
Any dogs over 8 years of age, that are not regular patients at Struggletown, will require a health check consultation to assess and discuss any possible health concerns at least ONE WEEK prior to boarding. Unfortunately, the stress of boarding in a strange environment can sometimes exacerbate underlying conditions that were not immediately obvious to the owner. A health check can minimise the risk of potential complications during a boarding stay.
IF YOU WILL BE OVERSEAS OR NON-CONTACTABLE DURING YOUR PET’S STAY, PLEASE PROVIDE US WITH AN ALTERNATE PERSON TO CONTACT WHO HAS PERMISSION TO MAKE VETERINARY DECISIONS FOR YOUR ANIMAL IN THE EVENT THAT THIS BECOMES REQUIRED.
May we take this opportunity to thank you for taking the time to read and understand our boarding conditions and for complying with our policies.
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