Struggletown Veterinary Hospital
Struggletown is a modern, friendly, A-class veterinary hospital located in the heart of the Eastern Suburbs of Sydney.
We provide all the help you need to make caring for your pet as easy as possible, all the way through from up-to-date veterinary treatment and surgery, through to puppy training and everything in between.
Updated May 2022
To all of our wonderful clients,
We would like to thank you all for your patience and kindness during this very difficult time as we emerge through this ongoing pandemic. We realise this has been just as hard on you as it has on us, and we really appreciate your patience for the extra time this takes and sometimes unavoidable delays despite our best efforts to run on schedule. However, doing this has allowed us to remain open during this difficult time to be there for your beloved pets in times of need.
As state wide restrictions are easing significantly, we are also changing our protocols, however we will be a little more cautious than some other business due to being in the health industry and the inability to socially distance at times.
As of Monday the 9th of May, please see the guidelines below for our practice covid safe policies. As always these policies must remain fluid and may change based on the current situation.
The Struggletown team.
Lincoln Institute Leadership Accredited
Employer of Choice 2020
The Lincoln Institute recognises the achievement of attaining and maintaining the highest level of leadership qualification currently available for Veterinary Professionals in Australia and New Zealand.
This means that Dr Antony Kery and Dr Simon Roberts as owners of Struggletown endeavour to provide the best working environment we can to look after all of our staff, so that they are then at the top of their game to provide our clients with the amazing and excellent care that we have always prided ourselves on.
To maintain currency of accreditation, Accredited Practices must undergo a detailed Annual Leadership Audit and attend ongoing leadership training.
Randwick City Business Excellence Award – Multiple Winners.
Struggletown is very proud to announce that we have won multiple awards including the award for outstanding professional services as well as overall business of the year in 2013, and have again just won the award for outstanding professional services in 2022. This highly aligns with our mission to provide the best possible care and service to the pets and owners of our community, and we are honoured to do so.
The Randwick City Business Excellence Awards are designed to recognise and celebrate outstanding local businesses dedicated to delivering exceptional products and services as voted by the community.
The Awards are held every two years and provide a great opportunity for local organisations to promote their business, build brand awareness and enhance the relationship with their customers.
Award finalists are selected based upon nominations and public voting with the winners chosen by a team of judges who anonymously visit the businesses.
Drop Off Service
- Stop at the front of the practice 5-10 minutes before your appointment (yellow area in photo)
- Bring your pet to reception, or call our team to pick up your pet.
- We’ll look after your pet while you find a place to park, and while you retrieve your car after your appointment.
The drop-off area is highlighted yellow in the photo above.
Monthly Staff Training
Because the team Struggletown always pride ourselves on giving both the best and most up to date care for your pet, as well as the amazing customer service to go along with this, we will be closing our doors, and turning our phones off for 2 hrs in the middle of the day for staff training/meetings towards the end of each month so that we are able to service our clients in the best possible way. We will of course re-open like normal at the end of this. For any critical emergencies during this time please phone the emergency clinic phone number that is on our answering machine. Thank you for your understanding.
Struggletown Veterinary Hospital
Monday to Friday: 7:30am - 9:00pm
Saturday: 9:00am - 5:00pm
Sunday: 9:00am - 1:00pm