Struggletown Vet Hospital
Updated 19 August 2021
IMPORTANT COVID-19 UPDATE
To all our valued clients,
The health and wellbeing of our clients, their pets, our staff and the community is always our top priority. We’d like to reassure you that we plan to offer the best service we can for you and your pets during the Coronavirus pandemic.
To ensure we can continue to service you and your pets and remain open as an essential service, we have made the difficult decision to make some significant changes in the way we provide our services to ensure everyone’s safety.
For the duration of the lockdown the following will apply:
- We have moved to NON-CONTACT CONSULTING, ie, no clients will be permitted into the building.
- Puppy school in its usual form is not running, however there are other options available – please phone the clinic to enquire.
- As per the NSW health regulations, mask wearing is MANDATORY.
We understand this is a significant change and will cause difficulty for some clients. PLEASE BE REASSURED THAT WE WILL BE LOOKING AFTER ALL OF YOUR BELOVED PETS AS IF THEY WERE OUR OWN IN YOUR ABSENCE. Thank you for your patience and understanding as we get through this crisis together. Most importantly STAY SAFE AND BE KIND TO EACH OTHER!
If your animal requires a consultation, please call ahead on 9398 8000 to make a booking. Booking can also be made online through our website (please phone the clinic for emergencies or if you can’t get a booking online). We are extending our consultation times to 30 minute consults to accommodate the changes. We are able to offer TeleMedicine consultations as well for where it may be suitable (this will be determined on the phone when you ring for a booking). Walk in consultations will not be seen currently, we are working on an appointment only basis (emergencies will be catered for where possible).
When you arrive you will find our front door locked. All contactless consults and all interactions with our staff will take place in our back courtyard (entry on Jane st) from behind a fence to keep everyone safe and maintain distance.
- Firstly of course, do not come to the clinic if you are at all unwell or showing any flu-like symptoms.
- Masks are mandatory.
- Please use the QR code posted on the wall to check-in on arrival.
PLEASE PRESS THE BUZZER TO ALERT US TO THE FACT THAT YOU HAVE ARRIVED OR WE WILL NOT KNOW (We are very busy, so please be patient, we will come out to serve you as soon as we can).
- A vet or a nurse will come out collect your animal and take some details about your visit.
You pet will be taken inside to be examined and have the necessary treatments/diagnostics performed by a vet and nurse team.
- We may need to call you from inside to discuss the findings and an ongoing treatment plan, SO PLEASE ENSURE YOU HAVE YOUR MOBILE PHONE ON, WE HAVE YOUR CORRECT NUMBER, AND YOU ANSWER YOUR PHONE WHEN WE CALL.
While you are waiting for your animal, please stand back from the fence, continue to wear your mask, and maintain social distancing.
- A vet or nurse will then bring you animal out at the end of the consultation to discuss the treatment plan and take payment.
Our opening hours will remain normal at this stage. However due to unexpected staff illness and the current global veterinary industry crisis of staff shortage we may have to reduce hours unexpectedly and delay non-urgent consults procedures unexpectedly – Thank you for your patience and understanding in this matter.
We are only accepting cashless payments via EFTPOS or credit card at this stage.
Any medication, flea/tick product or food should be ordered in advance of arrival to reduce waiting times. On arrival, please ring the bell and we will deliver to you at the back gate where payment will be taken.
If you have returned from overseas in the last 14 days, or have been in contact with someone who has, or been in contact with a known covid 19 positive person within the last 14 days, are covid 19 positive, are supposed to be self-quarantining/isolating for any reason, or are showing any respiratory illness symptoms, are feeling unwell, PLEASE STAY AT HOME. Our friendly staff and can discuss with you the best way to get the necessary treatment for your animal.
We thank all our clients for your patience over the coming weeks in these unprecedented times.
Ready to book an appointment?
Give us a call today!
Struggletown Veterinary Hospital
Monday to Friday: 7:30am - 7:00pm
Saturday: 9:00am - 5:00pm
Sunday: 9:00am - 1:00pm