Covid-19 Info

Struggletown Vet Hospital

Covid-19 Info

Update 4th Nov 2021

To all of our wonderful clients,

We would like to thanks you all for your patience and kindness during this very difficult prolonged lockdown and the necessary contactless consulting that has occurred. We realise this has been just as hard on you as it has on us, and we really appreciate your patience for the extra time this takes and sometimes unavoidable delays despite our best efforts to run on schedule. However, doing this has allowed us to remain open during this difficult time to be there for your beloved pets in times of need.

As our city comes out of lockdown, we look forward to being able to soon welcome you all back into the building in a limited capacity. PLEASE UNDERSTAND THAT WE HAVE TO DO THIS IN A WAY THAT WILL ALLOW US AND YOU TO REMAIN SAFE, BUT MOSTLY SO THAT WE ARE NOT CRIPPLED BY STAFF MEMBERS HAVING TO ISOLATE AND THUS FORCE US TO REDUCE OUR SERVICES TO YOU.

For now, we will remain doing contactless consults as we have been at least until all of our staff and their loved ones at home are fully vaccinated. This means that we will aim to start letting our clients back into the building (in a limited capacity) FROM MONDAY THE 8TH OF NOVEMBER, BUT THIS DATE MAY CHANGE BASED ON THE EVOLVING COVID SITUATION IN OUR AREA.

When we start allowing clients back into the building, it will be under some reasonably strict guidelines. These guidelines will be the same for everyone, please do not ask us to make exceptions. If you are unable to adhere to these guidelines, please take comfort in the fact that your pets can still get the care they need in the form of a contactless consult (as they currently are at the moment), and that they will still be taken care of as if they were one of our own pets.

BOOKINGS

If your animal requires a consultation, please call ahead on 9398 8000 to make a booking. Booking can also be made online through our website (please phone the clinic for emergencies or if you can’t get a booking online). We are extending our consultation times to 30 minute consults to accommodate the changes. We are able to offer TeleMedicine consultations as well for where it may be suitable (this will be determined on the phone when you ring for a booking). Walk in consultations will not be seen currently, we are working on an appointment only basis (emergencies will be catered for where possible).

ARRIVAL

  • Firstly of course, do not come to the clinic if you are at all unwell or showing any flu-like symptoms.

The guidelines for entry into the clinic will be:

  • The waiting area for all clients and pets will remain outside in our back courtyard (entry on Jane St) as it currently is at present. Our front door will remain locked. All surgical discharges and admissions as well as things like medication/food pick-ups will continue to be done from outside in the courtyard too.
  • Please ring the buzzer on arrival to alert us of your presence (you only need to ring the buzzer once, and please be patient, one of our friendly staff will be out to attend to you ASAP, however if we are all busy attending to animals or on the phone there may be a short delay – thank you in advance for your patience), and also check in with the QR code.
  • Only full vaccinated people will be allowed into the building at this point – the staff member that attends to you will check your service NSW check-in as well as your vaccination status (please have it ready).
  • Once the vet is ready to see you, they will come to the back courtyard area or phone you from inside (please have your phones handy, on, and answerable while waiting) and direct you and your pet to meet them at our front door where they will let you into the building. Please take note of the following:
    • Masks are mandatory to enter the building, no exceptions.
    • We are only allowing one client into the building per consultation (irrespective of the number of animals brought along) – all other family members/partners/children will have to remain in our waiting area.
  • During the consult, physical contact between staff and clients needs to be avoided. This may mean to hold your pet for certain procedures will require a nurse to come into consult and help, or for the vet to take your animal out of the consult room for this to occur.
  • At the end of your consultation, the vet will give you any medication required, take payment and also pre book any follow up appointments while in the consultation room.
  • The vet or another staff member will then see you back out of the front door of the clinic. Please do not loiter in the waiting room area. You can then return to your car or back to the waiting area to pick up any other people that attended the clinic with you on the day.

The guidelines for contactless consults if you are unable to enter the building are:

  • Masks are mandatory.
  • Please use the QR code posted on the wall to check-in on arrival.
    PLEASE PRESS THE BUZZER TO ALERT US TO THE FACT THAT YOU HAVE ARRIVED OR WE WILL NOT KNOW (We are very busy, so please be patient, we will come out to serve you as soon as we can).
  • A vet or a nurse will come out collect your animal and take some details about your visit.
    You pet will be taken inside to be examined and have the necessary treatments/diagnostics performed by a vet and nurse team.
  • We may need to call you from inside to discuss the findings and an ongoing treatment plan, or book your next consultation, SO PLEASE ENSURE YOU HAVE YOUR MOBILE PHONE ON, WE HAVE YOUR CORRECT NUMBER, AND YOU ANSWER YOUR PHONE WHEN WE CALL.
  • While you are waiting for your animal, please stand back from the fence, continue to wear your mask, and maintain social distancing.
  • A vet or nurse will then bring you animal out at the end of the consultation to discuss the treatment plan and take payment.

WE CAN’T WAIT TO BE ABLE TO SEE YOU ALL FACE TO FACE IN CONSULT, AND WE THANK YOU ALL IN ADVANCE FOR YOUR PATIENCE AND CO-OPERATION WITH THE ABOVE GUIDELINES. WE LOOK FORWARD TO OPENING UP MORE NORMALLY AS THINGS PROGRESS FORWARD IN A SAFE MANNER FOR ALL IN THE FUTURE.

The entire team and Struggletown Vet Hospital

OPENING HOURS

Our opening hours will remain normal at this stage. However due to unexpected staff illness and the current global veterinary industry crisis of staff shortage we may have to reduce hours unexpectedly and delay non-urgent consults procedures unexpectedly – Thank you for your patience and understanding in this matter.

PAYMENT

We are only accepting cashless payments via EFTPOS or credit card at this stage.

MEDICATION/FOOD ETC.

Any medication, flea/tick product or food should be ordered in advance of arrival to reduce waiting times. On arrival, please ring the bell and we will deliver to you at the back gate where payment will be taken.

SPECIAL CONSIDERATIONS

If you have returned from overseas in the last 14 days, or have been in contact with someone who has, or been in contact with a known covid 19 positive person within the last 14 days, are covid 19 positive, are supposed to be self-quarantining/isolating for any reason, or are showing any respiratory illness symptoms, are feeling unwell, PLEASE STAY AT HOME. Our friendly staff and can discuss with you the best way to get the necessary treatment for your animal.

We thank all our clients for your patience over the coming weeks in these unprecedented times.

 

 

Ready to book an appointment?

Give us a call today!

Struggletown Veterinary Hospital

(02) 9398 8000

Book Online

148 Barker St, Randwick NSW 2031
reception@struggletownvet.com.au

Monday to Friday: 7:30am - 7:00pm
Saturday: 9:00am - 5:00pm
Sunday: 9:00am - 1:00pm

Providing Quality Vet Care Near:
Randwick, Coogee, Kingsford, Daceyville, Kensington, Bronte, Waverley, Queens Park, East Gardens, Pagewood, Hillsdale, Maroubra.

 

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